Fix the root, clear the rest
Faults that share a cause are grouped under it. Fix the UPS and the six screens it took down clear with it.
Service management
ITSM
Every fault, ticket and fix in one place.
ITSM is service management for venues. Every fault, asset, job and checklist sits on one plan of the ground, faults are grouped under the cause that started them, and every event gets a readiness score you can trace back to the evidence.
- Covers
- Incidents, work orders, assets and checklists
- Readiness
- A score per event, traced to its evidence
- Sign-off
- The crew, then a supervisor
- Built for
- Stadiums and large venues
What it does
The parts that matter on the day.
Readiness you can trust
Each event gets a score from checklists, assets and open incidents, and every number opens up to show where it came from.
Escalation that climbs on its own
Open incidents escalate by level and role as time passes, so nothing sits without an owner.
Work orders, signed twice
Jobs move from queued to on site to verified. The crew signs, then a supervisor, and only then does it close.
Assets and maintenance
Every device with its history, warranty and maintenance schedule, so a failure is rarely a surprise.
Checklists for every event
Packs for each team, run before every event, feeding the readiness score as they are completed.
How it runs
Before, during and after.
Where ITSM does its work across the life of an event.
- Days before
Get ready
Maintenance comes due, checklists go out to each team and the readiness score shows what is left.
- Event day
Keep it running
Incidents are raised, grouped and escalated, crews are sent, and the plan shows what is affected.
- After
Learn from it
Reports on incidents, response times and assets, with a full history of who did what.
Who it is for
Everyone who touches the day.
Venue operations
The whole ground and every open issue on one plan.
Technicians and contractors
Clear jobs, sent to the right person, signed when done.
Management
A straight answer to “are we ready?”
More from Loft
Other Loft products.
Questions
Asked before you ask.
Anything else about ITSM? hello@loft.ug reaches the team that builds it.
Is ITSM only for IT?
No. It covers whatever has to work on event day: power, screens, turnstiles, the network and the people who fix them.
Where does the readiness score come from?
From checklists, asset status and open incidents across each area of the venue. Any part of it opens up to show the evidence behind it.
Can contractors use it?
Yes. Work can go to outside contractors and is signed off the same way as your own crews.
Do we have to replace our current tools?
No. ITSM connects to the systems you already run, and we start with the areas that hurt most.
Seen enough?
See ITSM working for you.
A walkthrough with the team that builds it. Bring your event, your site and your questions.
Book a demoEmailhello@loft.ug
Visit
Plot 67A, Spring Road, Bugolobi, Kampala